Visitors often learn the hard way that WhatsApp calls won’t go through in Abu Dhabi. This isn’t a technical glitch—it’s a result of the UAE’s regulatory framework on Voice over Internet Protocol (VoIP). While text messages, photos, videos, and documents send without issue, voice and video calling functions are restricted. This applies to several international apps including WhatsApp, FaceTime, Skype, and Telegram when used over local data networks or Wi-Fi.
BOTIM remains the most widely adopted VoIP solution
One of the most accessible and reliable WhatsApp alternatives in Abu Dhabi is BOTIM. Endorsed by local telecom providers like Etisalat and du, BOTIM is legally licensed and works smoothly across all networks. It supports voice and video calls, group chats, and even document sharing. Most local residents use BOTIM for both personal and business communication. If you’re using a UAE SIM card, packages with BOTIM access are easy to activate via mobile operator apps.
HiU Messenger offers a similar experience with strong network integration
HiU Messenger is another licensed app that allows you to make calls from Abu Dhabi without issue. It offers voice and video calling with stable quality across different types of internet connections. Like BOTIM, it’s bundled into telecom packages offered by Etisalat and du. While its user base may be smaller, HiU is particularly favored by long-term residents who need consistent communication tools for local and international calls.
Zoom and Microsoft Teams are often used in business settings
While primarily designed for meetings, Zoom and Microsoft Teams are permitted in the UAE and function without restrictions. Most businesses, government offices, and international organizations rely on these platforms for day-to-day operations. If you’re planning to take remote interviews, attend webinars, or host client meetings during your stay, both apps are highly recommended. The same applies to Google Meet, which also works without issue when set up for professional use.
Skype for Business functions under enterprise licenses
Although regular Skype calls are blocked in Abu Dhabi, Skype for Business—configured through Microsoft 365 enterprise accounts—still works in specific business environments. Companies using licensed infrastructure can make and receive calls seamlessly through internal servers or UAE-approved corporate networks. Tourists or individuals without enterprise access will not benefit from this feature, so it’s generally more useful for expats working in multinational firms.

Google Duo was replaced by Meet but still functions in hybrid form
Previously, Google Duo was an alternative many turned to, but it has now merged with Google Meet. Despite the merger, the hybrid Google Meet experience still allows video calling through mobile apps. The quality is generally stable when used on hotel Wi-Fi or private networks. However, it’s not always the go-to solution for voice-only conversations, and some users find it more suited for scheduled calls than casual chats.
Telegram is partially functional with limitations
Telegram is fully accessible for messaging, channels, and file sharing in Abu Dhabi. However, voice and video call functionalities are often unreliable or completely blocked depending on your ISP. Many residents still use Telegram for its secure messaging and private channels, but they switch to other platforms when real-time conversation is needed. If Telegram is part of your everyday routine, expect to use it mostly for chat and content, not calling.
Zoom-based social platforms like Houseparty are no longer active
At the height of the pandemic, apps like Houseparty surged in popularity as social video platforms. However, many of these services either shut down or lost compatibility with UAE networks. Even newer group chat apps are often tested by authorities and may be blocked without warning. Before relying on lesser-known tools, it’s worth checking their operational status locally or consulting your mobile provider.
VPNs may unlock apps, but they come with legal risks
Many expats and digital nomads consider using Virtual Private Networks (VPNs) to bypass VoIP restrictions. While using a VPN is not illegal on its own, using it to access blocked services like WhatsApp calling could lead to penalties. The UAE’s cybercrime laws are clear: VPN use becomes punishable if it helps commit an act considered illegal under local law. It’s safer and more sustainable to use legal alternatives supported by local operators.
Hotel Wi-Fi and roaming plans may offer different access levels
Interestingly, some hotel Wi-Fi networks—especially those linked to international ISPs—offer more open access to calling apps. Tourists occasionally find that WhatsApp or FaceTime work from hotel rooms but not elsewhere. This is not guaranteed and depends on the hotel’s backend setup. International roaming plans might also allow calling on blocked apps temporarily, though call quality may vary and data charges can be high.
This guide was prepared by www.few.ae team, using verified insights from residents, travelers, and telecom operators in Abu Dhabi.